Your Custom Order
Thank you for ordering something made for you. This page tells you what to expect and roughly when, so you are not left guessing.
How long things take
| What you ordered | Order to shipping |
|---|---|
| Dog collars | 2 to 3 weeks |
| Stock tag keychains | 3 to 4 weeks |
| Boot jacks | 4 to 6 weeks |
| Watch straps, western and exotic | 6 to 8 weeks |
| Desk mats | 6 to 8 weeks |
| Western boxes | 6 to 8 weeks |
| Portfolios | 6 to 8 weeks |
| Legacy bags | 6 to 8 weeks |
| Belts, hand tooled and alligator | 12 weeks |
| Alligator weekender bag | 12 weeks once the hide is sourced |
| Special-order boots | 4 months |
These are the ranges we work to, and they are the same ones shown on each product page. A piece can run past its range when it waits on a hide or on a detail. When that happens on your order, we will tell you rather than let the date pass quietly.
Why pieces do not finish in the order they come in
Custom work here is not a single line. A watch strap and an alligator bag are different jobs on different timelines, and several pieces are in progress at once.
A piece ordered in October can ship before one ordered in August without anything having gone wrong. Yours is not sitting behind someone else's.
Between your order and your shipment
- 1Materials. Some pieces wait on a specific hide, and an exotic skin can take weeks to source in the right size and color.
- 2Cutting and tooling. The slow part on a tooled piece, and the part that decides how the finished piece looks.
- 3Finishing. Edges, hardware and stitching.
- 4It ships. You get tracking by email.
A few things on this list are made by people we work with rather than in our Denton shop: special-order boots, the wood boxes and boot jacks, and the stock tag keychains. Those run on their maker's schedule, and the ranges above account for it.
Christmas
Every product page carries its own Christmas cutoff, because the cutoff depends on how long that piece takes. For made-to-order leather work the cutoff for this year has passed, so a piece ordered now will ship in the new year. In-stock goods still ship in one to two business days.
Hand tooled and alligator belts are made to order over twelve weeks and carry no Christmas delivery date. If you want one as a gift, a gift card covers it and the belt is made in the new year.
Full holiday shipping deadlines are on this page.
Asking about yours
Reply to your order confirmation and it comes to us directly. We would rather answer than have you wonder.