Refund policy
Returns
We have a 30-day return policy on in stock goods, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it, unworn and unused, with any tags still attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, email us at info@wilkinsonsfinegoods.com. Returns are sent to:
Wilkinson's Fine Goods LLC
347 E. Hickory St.
Denton, Texas 76201
If your return is accepted, we will send instructions on how and where to send the package. Items sent back without requesting a return first will not be accepted.
Return shipping
On a change of mind return you cover return shipping, and the original shipping charge is not refunded. If the item is defective, damaged or not what you ordered, we cover it and send you a prepaid label.
Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or not what you ordered. We will cover return shipping and put it right, by repair, replacement or refund, whichever makes the most sense for the piece.
What cannot be returned
What can be exchanged, and what cannot
Most of what we make is built to order, one at a time, after your order comes in. What happens next depends on whether the piece could go to someone else.
Made to order. Exchange within 30 days of delivery, for a different size or the same piece remade. We cannot refund these, because the piece was built once your order came in. This covers anything showing a lead time on the product page.
Pre-orders. Same as made to order. Payment is taken in full at checkout and the ship date on the listing is the date we are working to.
Final sale. No return or exchange:
- Custom and special order work
- Personalized and monogrammed items
- Anything made from a hide you supplied
- Sale items
- Gift cards
- Apothecary and personal care goods once opened
If you are not sure which applies to a piece, email us before you order and we will tell you straight.
Exchanges
In stock goods can be exchanged within 30 days on the same terms as a return. If you want a specific replacement and you want it quickly, the surest way is to return the item you have and place a new order, so the piece you want is not sold while your return is in transit.
European Union, 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without giving a justification. The item must be in the same condition you received it, unworn and unused, with any tags attached and in its original packaging, and you will need the receipt or proof of purchase.
This right does not extend to goods made to your specification or clearly personalized, which remain final sale.
Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. If it is approved, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.
If more than 15 business days have passed since we approved your return and the money has not appeared, email us at info@wilkinsonsfinegoods.com.
Questions
info@wilkinsonsfinegoods.com or (940) 231-6637.